for iPad Airfor iPad 2, 3 & 4for iPad Minifor iPad 1for 10” Tabletsfor 7” TabletsAccessoriesErgonomics
Stands, Mounts & Grips for iPads and Tablets

HeldTite Customer Service

“WE STAND BEHIND OUR PRODUCTS.” Jose Calero, Owner & Entrepreneur

At HeldTite, Customer Service
is Not A Department . . . It's an Attitude

HeldTite is committed to your complete satisfaction; it is our top priority. . . and we're not kidding. We're not here to make enemies - we're here to make friends. Even if you're not satisfied with your purchase, we don't want you to keep it any longer than you have to. The sooner we get it out of your sight, the sooner you'll forget about it. And then maybe come back to visit us sometime to see what's new. But the bottom line is that we don't want to make you unhappy. We just want you to have a good experience - even if it's the return of an order.

In addition to offering a wide variety of lap desks, desk stands and other value added information, we strive to demonstrate our moral character through our actions. We understand that's what we're ultimately know for. Not so much for our products or even our service, but the honesty and integrity that we stand for. If you will trust us once with an order, we know you'll come back again because trust is something you just don't pick up over night. As the old saying goes, it's earned.

All of the products offered on our website, whether manufactured by us or a third paty, are all new and guaranteed by LapWorks for six months. This warranty is included with every product that's sold on our website.

Sales Questions

If you have questions about our products that aren't answered here, please contact us at

Or if you wish to speak to us directly, call our local number 909-948-1828 or toll-free number 1-888-527-3375 between the hours of 9:00 a.m. to 5:00 p.m., Monday through Friday, Pacific Standard Time. Sorry but no weekend service is available.

Order Status, Tracking Shipments & Returns

We use's excellent system for processing Orders, Shipping and Returns. The links below will direct you to the appropriate pages for more information:

Order Status

Tracking your Shipment


International Shipping

We now offer International Shipping of most of our products to many countries, via The selection of countries is chosen by and we can not make exceptions. The best way to find whether a particular product is available is to add it to cart and check out. Your cart will be sent to to complete your order and you will see if the item is available for your country.

We stand behind our products!

So you can rely on HeldTite product quality. All our products are backed by a 30 day money-back guarantee. HeldTite is a wholly owned subsidiary of LapWorks®, a leading manufacturer of quality, ergonomic accessories for notebook, iPad and tablet computers since April 1, 2000.

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